Returns & Refunds Policy

I strive for you to be happy with your items but in the unfortunate event that you are not I will do my very best to make it right. Simply get in touch via the Lets Chat Button or drop me an email or a message on Facebook and I will do my best to help you out.

​

You have the right to return your item within 14 days after the day you received the item, however this does not apply to Personalised items or items containing ashes/hair etc or items customised for you.

​

It is vitally important when you place your order that you check that all details, including dates, spelling, punctuation and grammar are correct as I use this for item personalisation.

​

If you notice an error after you have placed an order then I request you let me now ASAP via the Lets Chat Button, Email picklescreations20@gmail.com or via Facebook Messenger. and providing the item has not already been made I can make the required alterations.

​

If you wish to return your item then please get in touch and return it with the enclosed returns label and in it's original packaging still intact and I will issue a full refund (Not including initial postage charge). This does not apply to personalised items where there is an error made that was not a fault of mine or the item has not been cared for in your possession. If the item is faulty/Damaged I will issue a full refund including initial Postage charge or send a new undamaged item at no cost to you.

​

Please note that all items are your responsibility until it reaches me and cannot be held responsible for your returns getting lost or damaged in the post.

​

​

​

​